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What To Do If Your Viking Ice-Maker Is Not Making Ice?

Take a look at these helpful tips on how to resolve the issue.

It is expected that home appliances are going to wear out and break down after a period of time and your Viking freezer is no different. But considering that the Viking brand is one of the most reputable in the industry, you will undoubtedly be looking for various causes as to why your freezer isn’t making any ice the way it once did. Below, we provide some of the most common causes that will prevent your Viking freezer from making any ice. Generally speaking, ice makers are straightforward machines that all operate the same way. So if your ice maker isn’t working properly, you should be able to quickly diagnose what the problem is without needing to call a technician.

However, if you need a helping hand, Viking Appliance Pros are only a quick call away!

Viking ice maker problems

Potential Causes

Broadly speaking, there are three common scenarios where a Viking freezer stops producing ice for you. Again, these are simple things that you can do on your own without any help. Below, we list the causes, how those problems might occur, as well as what you can do to fix them.

Ice Maker Not Ejecting Ice

The first and most common problem we see is when the ice maker isn’t ejecting any ice at all. There are a few reasons this has happened:

  • Either the control arm in the freezer was pushed into the off position. This stops any production of ice.
  • Or the motor, gearbox or electrical connection is malfunctioning.

In the case of the control arm being turned off, it’s as simple as locating the control arm and pulling it into the down, or “on” position. In the case of electrical issues, you can still try to troubleshoot them on your own. However, these issues typically require a bit more knowledge.

  • Start by ensuring all electrical connections are properly seated.
  • Next, slide the refrigerator out of the wall and turn off the water supply valve and disconnect it from the power.
  • Afterwards, locate the quick release plug on the back wall inside the freezer and then reconnect it again to ensure it’s properly connected.
  • Manually remove all the ice from the mould. You do this by adding water and letting it sit for about a minute. The ice will melt, and it will be easier to remove this way.
  • Restore power once more and lift the control arm, so that it’s turned off. Lower the arm after that and wait for 10 seconds, so the solenoid engages and fills the mould with water.
  • Finally, wait between three to four hours for the ice to freeze and check if it ejects as it once did.

If you’re still experiencing a problem, the issue likely has something to do with the motor or gearbox, which will need to be replaced. Need a hand replacing your ice maker? Don’t hesitate to contact us today!

Viking Ice-Maker Repair Denver

Ice Maker Is Not Connected Properly

One part of the solution above was to ensure that everything was connected properly. This step is included because often people forget to connect everything in the back end of the freezer.  In those situations, it’s a matter of pulling the refrigerator out and looking behind it to ensure that everything is plugged in the way that it should be. Since you are looking at the inner workings, perhaps you might have a clog somewhere in the line where ice passes before being ejected. Therefore, try your best to visually inspect the ejection area to ensure that there are, in fact, no blockages present.

Viking Icemaker Repair

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Insufficient Water Supply

The final most common problem for a freezer not producing ice is that there isn’t enough water. You may be able to spot this earlier if you notice the cubes themselves to be too big or small. The simple fix to this isn’t to add more water to the mould, but rather to make a small adjustment to the ice maker module itself.

To do this:

  • Remove the cover from the ice maker. There will likely be a white plate at the front part of the ice maker itself, which should come off effortlessly. If you’re trying too hard, you might take a flat head screwdriver and gently pry it away from the housing.
  • Underneath that cover, you’ll notice a screw and spring assembly along with a plus and minus sign. This is what controls the amount of water that is injected into the mould.
  • Screwing in towards the minus symbol will lower the amount of water going in, while moving it towards the plus will increase it.
Ice-Maker Water Supply

How to Prevent Viking Freezer Problems

Even though Viking appliances are some of the most durable, reliable appliances on the market, that doesn’t mean that they aren’t prone to occasional break downs. So how can you ensure your appliances are going to function and last for as long as possible?

Perform Regular Maintenance

While these are straightforward fixes that you can do yourself, there are times where your appliance’s parts or components may need to be replaced completely. In the end, the simplest way to ensure that your home appliances are functioning at their optimal capacities is to have them maintained and inspected at regular intervals.

Get the same-day service for your broken appliance!

We encourage you to give us a call at any time to ensure that your freezer stays in great condition, and you can avoid these problems in the future.

We are a family owned and operated appliance repair company specializing in Viking brand appliances. We offer same day service at no extra cost and our service call is free with a completed repair.


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